Shipping & Returns

Shipping Options

*Please note weekends and bank holidays are not counted as working days.

Easy Returns

 

If I'm not happy with a product, how do I return an item for a full refund?

If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us at: 239 Heneage Street,  Birmingham B7 4LY  United Kingdom. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 30 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the outgoing postage charge. 

 

What do I do if I have been sent the wrong item?

All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call +44(0)121 359 0629 or email us on heritageandcoltd@gmail.com. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.

 

What do I do if my order has been stolen/missing or delivered faulty/damaged?

All items we send are fully insured. If in the unlikely event your order is delivered damaged/faulty, stolen or missing call us within 14 days on 

+44(0)121 359 0629 or email us heritageandcoltd@gmail.com to inform us.

If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. We may require the items back, so please keep them until you hear back from us. 

Money Back Guarantee

 

We have 30 days return policy so simply post the item back to us at: 239 Heneage Street,  Birmingham B7 4LY  United Kingdom and refund will be made.

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